FAQ

Yes, we only handle 100% authentic products sourced from authorized domestic distributors and brand headquarters.

All products have a manufacturing date or expiration date, and only products with at least six months remaining are shipped.

The product details page indicates whether it's recommended for your skin type. If you have sensitive skin, please check the ingredient list or contact customer service.

Restock dates vary for each product, so if you use the [Request Restock Notification] feature, you'll be notified by email when the item is back in stock.

Within France, it mostly takes 2-4 business days, and international delivery times vary depending on the delivery destination, the postal service, the destination country's postal service, and customs clearance procedures.

Yes, international shipping is available to some countries. You can check available countries and rates during checkout.

Free shipping on orders over €55.00 within France. For orders under €55.00, a standard shipping fee of €6.99 applies. The international standard shipping fee is €21.99 for orders under €55.00. We offer €16.49 (25% off) for orders over €55.00 for international shipping.

Even if you order items with the same ID, if you don't check out at the same time, your orders won't be automatically combined. Please contact customer service before ordering.

No, you must be a member to order. Order tracking and rewards benefits are available only to members.

You can check your order history by logging in and going to My Page > Order History.

This is only possible before the shipping preparation stage. Please request this through My Page or Customer Service.

If an error occurs, please check the status of your payment method or contact customer service for assistance.

Yes, you can request one upon payment or through customer service.

Please contact our customer support team within 7 days of receiving the item. We will guide you through the return process. However, used items cannot be returned.

Yes, only unused items are eligible. The customer is responsible for round-trip shipping costs.

If a product is defective or an incorrect item was delivered, please contact our customer support team with a photo of the item. We will resolve the issue immediately.

After confirming your return, your refund will be processed within 2-5 business days, depending on your payment method. However, the time it takes for the refund to be deposited may be delayed depending on your financial institution or credit card company.